Free Delivery* as standard to all mainland UK addresses
As standard we include FREE NEXT DAY DELIVERY* to all UK mainland addresses (excluding, Channel Islands & Eire).
All orders placed after 3:00pm on a Friday and at the weekend will be processed on Monday and placed on next working day delivery.
Unfortunately, we do not currently ship to Northern Ireland, Ireland, the Channel Islands or elsewhere across the world. Wondering if we'll ship to you? contact us at sales@theunderfloormegastore.co.uk and we'll be happy to assist!
2 working days
FREE*
If ordered after 3pm (conditions apply)
Please note: orders under £25 incur a delivery charge of £4
Next working day
FREE*
If ordered before 3pm Mon-Fri
Please note: orders under £25 incur a delivery charge of £4
*Free delivery applies to all orders
(over £25)
*Next working day may exclude pallets and grooved chipboard systems
Please speak to the team for confirmation on large orders.
Please note:
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We rely upon the services of third party couriers for our deliveries.
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Our commitment to you is to deliver the product to the courier for them to execute their delivery timescales.
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On the occasion when the courier fails to deliver on the appointed day or time, we cannot be held responsible for the late delivery or any costs incurred by customers' tradesmen unable to work.
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All deliveries will be required to be signed for, please check your goods thoroughly before signing for them.
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If any part of your delivery is damaged or faulty please contact us by telephone on 01277 572021 or email sales@theunderfloormegastore.co.uk
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Do not accept any damaged goods.
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Orders signed for as “unchecked” or similar will be deemed to have been received in good condition.
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Once the order has been delivered to your requested delivery address, the risk of any loss or damage passes to you.
Returns - 30 Day Policy
At The Underfloor Megastore, we want to ensure you are happy with every purchase you make. If you have any issues with your chosen product, whether damaged, faulty or simply an unused and unwanted item, you can simply return what you bought for a refund. Please note, the cost and organizing of sending the item back, will be the customers responsibility. (Possible restocking fee if the item is not 'as new').
All returned mats/cables must be in the original condition on return (i.e. not unrolled or cut in anyway) if an item is returned to us and found to have been used in anyway, we will not take any responsibility for this product and there will be a charge applied for the return of the goods.
Any damaged items must be reported withing 48 hours of delivery and photos of the damaged items will be required and assessed, to secure replacements.
